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Thank you for being a shopper for QSI Specialists!
Shoppers have the best experience with Prophet when they have the following system configuration:
- Use Internet Explorer version 6 or higher with disabled Spyware and pop-up blockers.
- With Mac O/S use Firefox or Chrome with disabled Spyware and pop-up blockers.
Do not access Prophet through other applications with browser functionality such as AOL or MSN. If you do, your work will be lost and you will have to reenter it!
If you do not have this configuration and follow these directions, you will have problems receiving and submitting mystery shops using Prophet.
Don't forget to save your work often when completing the report by clicking the button at the top of the report entry screen that says: SAVE MY WORK FOR NOW
Tips for Writing the Perfect Report
Use the Report Cues
Make sure that your response is a match to the question being asked and nothing more.
Write In The Past Tense
For instance, rather than saying, “The exterior of the store is well lit,” write, “The exterior of the store was well lit.”
Spel Spell Chek Check
Use a spell check function to alert you to misspelled words. Chrome and FireFox have a built-in spell check, or try an IE add-on such as HotLingo. Still, you should review your work before submitting – a spell checker will not catch “flour” when you meant to type “floor”.
Never Write in ALL CAPS
Writing in all caps is the virtual equivalent of yelling your comments.
Provide Objective Comments
Describe what occurred; not how you felt about it.
Check For Answer Consistency
When you enter your report, be sure that the Yes/No answer matches the comment section.
Comment on 'No' or negative answers in comments to back up why you answered the question negatively.
Timeliness Is Critical
Reports need to be submitted by the client's required timeframe.